IDPM Working papers
This Working Paper is part of the iGovernment Working Papers series
Benchmarking eGovernment: Improving the National and International Measurement, Evaluation and Comparison of eGovernment
Richard Heeks
Abstract
This paper is aimed at those involved - in planning, in undertaking, in using or in evaluating - the benchmarking or measurement of e-government. It draws on models of e-government and current practice of benchmarking e-government to answer four questions:
- Why benchmark e-government?
- What to benchmark?
- How to benchmark?
- How to report?
It provides a series of recommendations based on good practice or innovative practice, backed up by a set of conceptual frameworks and statistical findings. Checklists are provided for those planning and for those evaluating e-government benchmarking studies.
Educator's guide to student questions for this paper
View/Download options
You will need a PDF reader such as Adobe Acrobat (downloadable from Adobe) to view PDF file(s). PDF files open in a new window.