IDPM Working papers
This Working Paper is part of the iGovernment Working Papers series
Information Management, IT and Government Transformation: Innovative Approaches in the new South Africa
Michael Kahn and Russell Swanborough
Abstract
Governments worldwide are faced with the challenge of transformation and the need to modernise administrative practices and management systems. South Africa presents an archetypal example, given its need to transform a state apparatus that was not only racist but arguably dysfunctional as well. This paper considers problems with existing government processes in South Africa, and presents a generally-applicable framework for analysis of existing government information systems prior to transformation. It argues that a central theme of government transformation is development of a culture of information management to ensure that information systems fit the task for which they are procured. Two innovative solutions are described that address obstacles to this transformation: the Swanborough Information Grid that helps senior public managers control user requirements specification, and the Request for Solution approach to public information technology (IT) procurement. The paper concludes by analysing the pressing need for such innovations given the broader context of structural responsibilities for government IT in South Africa and the recommendations of the recent Presidential Review Commission.
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