IDPM Working papers
This Working Paper is part of the Development Informatics series
Synching or Sinking: Trajectories and Strategies in Global Software Outsourcing Relationships
Richard Heeks, S. Krishna, Brian Nicholson & Sundeep Sahay
Abstract
To increase the value and reduce the costs and risks of global software outsourcing, clients and developers are 'synching': building congruence along six identified 'COCPIT' dimensions. Case studies from a longitudinal research project identify practical synching strategies used by North American and European clients in their dealings with Indian sub-contractors. However, the cases also identify the limits to synching across physical and cultural distance. These limits - and the shocks to synching that occur over time - must be recognised and addressed if global software outsourcing is to succeed.
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