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Reinventing Government in the Information Age: International Practice in IT-Enabled Public Sector Reform
Richard Heeks (ed.), 2001, Routledge: London/New York
Do you want to know how information technology will and won't help reform the public sector? Then look no further.
This new book presents a contemporary and international review of information age reform in government and public sector organisations. Chapters identifying successful and unsuccessful management approaches are complemented by a dozen case studies from the US, UK, mainland Europe, and developing countries. The book provides both practical guidance and analytical insights for practitioners, researchers and students. It includes an educators' guide to using the cases in student classes.
Contents
INTRODUCTION (available online)
- Introduction, PDF File (128kB)
- Introduction, Zipped MS Word file (10kB)
Part 1: INFORMATION AGE REFORM
- Reinventing Government In The Information Age (Richard Heeks)
- Different Approaches To Information Age Reform (Richard Heeks & Anne Davies)
- Understanding Success And Failure In Information Age Reform (Richard Heeks & Subhash Bhatnagar)
- Better Information Age Reform: Reducing the Risk of Information Systems Failure (Richard Heeks)
Part 2: MANAGEMENT INFORMATION SYSTEMS
- Information Systems For Improved Performance Management: Development Approaches in US Public Agencies (Douglas Brown)
- Automating Personnel Records For Improved Management Of Human Resources: The Experience of Three African Governments (Piers Cain)
- Evaluating Information Systems For Decentralisation: Health Management Reform in Ecuador (Angel Salazar)
Part 3: EXTRA-ORGANISATIONAL INFORMATION SYSTEMS
- Internet-Enabled Applications For Local Government Democratisation: Contradictions of the Swedish Experience (Agneta Ranerup)
- Community Development And Democratisation Through Information Technology: Building the New South Africa (Peter Benjamin)
- Information Technology's Impact On The Quality Of Democracy: Reinventing the 'Democratic Vessel' (Andrew & Nada Korac-Kakabadse)
Part 4: NATIONAL PLANNING FOR INFORMATION AGE REFORM
- Transforming Accountability For Government Information Technology Projects: The Impact of New US Legislation (Laurence Wolfe)
- Outsourcing And Government Information Technology Strategy: Relevance of External Consultant Models in Barbados (Stewart Bishop)
- Meeting Training Needs For Information Age Reform: Shortcomings of Current Training Provision (David Mundy, Chipo Kanjo & Peter Mtema)
Part 5: ORGANISATIONAL PLANNING FOR INFORMATION AGE REFORM
- Strategic Information Systems Planning: Applying Private Sector Frameworks in UK Public Healthcare (Joan Ballantine & Nigel Cunningham)
- Reengineering Public Sector Organisations Using Information Technology (Kim Viborg Andersen)
- Analysing Performance Information Needs: Using Framework Approaches in a UK Public Healthcare Organisation (Joan Ballantine & Nigel Cunningham)
- Recruiting And Retaining Information Systems Staff For Information Age Reform (Nancy Johnson)
APPENDIX: EDUCATORS' GUIDE (available online)
- Educators Guide, PDF File (339kB)
- Educators Guide, Zipped MS Word file (16kB)
Ordering Information
Inspection Copies
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Paperback/e-book
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- Order the e-book (0-203-20496-4)
Orders From Publisher/Agents
Direct Orders:
- cserve@routledge-ny.com (North America; phone: 800-634-7064)
- book.orders@tandf.co.uk (rest of the world; phone: +44-1264-343071)
Online Orders:
List of worldwide agents/distributors: www.routledge.com/representatives.asp
Further ordering details: www.tandf.co.uk/books/ordering.html